Google Workspace Support, : We care about our customer's privacy and for that reason we don't disclose information without a proper validation
Google Customer: Are you able to advise who the owner of that tenant is, or any contact deatils? Google Workspace Support, : Also if the owner needs help finding out what happened to the Shared Drive a case must be filed from that Admin console Google Workspace Support, : The owner of that domain must give you access or restore it from trash or move it back to its original location Google Customer: What domain does this belong to? Google Workspace Support, : The name is or was 'Untitled Team Drive' Google Workspace Support, : It doesn't belong to this domain Google Customer: Unfortunately I don't have the link to the drive, but we have links to shared folders within that drive: My friend shared the chat transcript with me, I was in shock when I saw it! Google Workspace Support, : Do you have the Shared Drive's URL? I advised they create a support request immediately with Google, Google support for me in the past has been really good at simplifying and getting to the bottom of problems. No backups, as you don’t need to Google stores multiple versions of files so as long as you are paying your bill. Every document the company had created in 6 years had vanished. My friend called me on Friday 6th November 2020, their shared drive that the entire company relied upon disappeared over night.
This was the first warning sign if a shared drive you’re using is not in your admin console, then how and where is it configured? As it was not broken, and small businesses only have time to work on things with high priority, the Google support case was never logged.
Looking at the best practices it’s recommended to create a new shared drive for each project. It was weird as the Google Admin console did not list the shared drive, and I advised they should log a support ticket with Google. It all started back in August when the business was experiencing permission problems with a shared drive that contained all their files. I’m going to share you the story of how it happened, the steps I took for investigating, and how you can stop this from happening to you! Shared Drive Permission Problem Has your Google account been compromised?Ī friend of mine has a small business and recently had a Google Workspace (formerly G Suite) shared drive disappear. Has your Google account been compromised?.
0 kommentar(er)
